Terms & Conditions

Terms And Conditions

It is a condition of use of this web site & the purchase of its products and services, that the customer reads, understands and accepts, that they are legally bound by the terms and conditions listed hereafter.

It is understood that Discountsheds.com.au may, at any time and without notice, change the terms, conditions and notices under which this Site is offered.

The Discountsheds.com.au web site may contain information, notices and copyright information, that has been extracted from other technical or supplier sites.  The terms and conditions of these sites, must be observed and followed.

Information, including product pricing and availability, may be changed or updated without notice. Discountsheds.com.au reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Discountsheds.com.au believes that customer conduct violates applicable law or is harmful to the interests of Discountsheds.com.au.

Discountsheds.com.au reserves the right, at our sole discretion, to refuse or cancel an order for any reason - including, but not limited to:

Information:

Discountsheds.com.au makes a conscientious effort to display and describe its products and services on the site accurately, so that the customer can get a good idea of their design and use.

Whilst every effort and due care is undertaken in providing complete & accurate product and transaction information (including but not limited to - product images, specifications, availability, packaging, handling, manufacturing and product quality assurance) errors and technical inaccuracies in or out of our direct control may occur. It is also to be understood that information regarding products and services offered on this site may be the sole responsibility of the manufacturer/supplier (as provider of the product information, the product itself, and its delivery) and are as such, covered by their warranties & policies.

Safe Shopping Promise:

Security is a concern for many online shoppers, which is why we are committed to providing you a safe online shopping experience. Nothing is more important to us than making sure you are secure online.

Online order payments are processed via our SSL (Secure Socket Layer) secure payment system. The SSL encrypts your order information and protects you against credit card fraud. Buy with confidence.

Prices:

All prices shown in this web site are inclusive of the goods & services tax (GST). Amounts are in AUD$.

Whilst every effort is made to ensure all prices shown on this site are accurate, pricing errors may occur in publication. If a pricing error occurs, during our verification process of your submitted order, the customer will be notified of the products correct price allowing the customer the opportunity to proceed or not to proceed with the order. We reserve the right to refuse or cancel any order where a pricing error has occurred.

From time to time, product prices change due to supplier price changes or due to the commencement or cessation of promotions. Accordingly, we recommend that the customer re-check the item(s) price before ordering, especially where you identified a particular product & price more than twenty fours hours prior to ordering. Prices are subject to change without notice. We reserve the right at any time to modify or discontinue the product range or the product price without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product.

Your Price Guardian - Buy With Confidence:

Discountsheds.com.au is committed to offering you some of the best priced sheds, carports & garages, from Australia's leading brands. In the rare event that find one of our models advertised online at a lower price elsewhere, notify us of all the relevant details for our review & authentication.

Discountsheds.com.au will at all times endeavour to beat any competitors on-line price for identical products to those offered on this site. This is our "Price Guardian" Guarantee. Products MUST be identical to the products offered on this site, including – make, model, colour and configuration. The products must be clearly advertised & available for purchase online, now. The product(s) in question must also be made available for sale to Discountsheds.com.au, by its manufacturer.  This guarantee excludes trade quotes, liquidations, commercial quantities and products not offered to Discountsheds.com.au.

Discountsheds.com.au reserves the right not to sell a product under its cost. Discountsheds.com.au reserves the right to decline to make an offer at its discretion.

Ordering:

The price you pay for any chosen goods, is the price shown on the web site for the item(s) at the time the order is received by Discountsheds.com.au

Whilst every effort is made to ensure the prices shown in this site are accurate, pricing errors may occur in publication. If such a pricing error eventuates, we will inform you of the products correct price and allow you to proceed or not to proceed with the order (without prejudice). Discountsheds.com.au reserves the right to refuse or cancel any order where a genuine pricing error has occurred.

Receipt of your order does NOT constitute its acceptance. Orders received are reviewed and verified by Discountsheds.com.au, to ensure that what the customer understands they are ordering and what is being offered by Discountsheds.com.au (including but not limited to price, colour, and configuration), is identical.

Upon verification and acceptance of the customers submitted order, a Tax Invoice/Receipt will be emailed to the customer. This Tax Invoice/Receipt will serve as acknowledgement and acceptance of the customers submitted order and the confirmation of the successful processing of their payment.

The customer understands that all products offered on this site are subject to availability from the suppliers.

Payment:

Payment can be made by direct deposit, cheque, money order, credit or debit card. Credit & Debit Cards accepted, are Visa and Mastercard. Credit and debit card payments, are processed after verification of the customers order, usually within twenty four (24) hours of Discountsheds.com.au receipt of the customer order (excluding public and other holidays).

Sizes, Measurements & Specifications:

All measurements and specifications are provided by the relevant manufacturers. They are considered nominal & approximate.  For accurate measurements required for laying concrete foundations or overall sizes including roof overhangs and door openings, refer to the manufacturers' assembly instructions which are supplied with each product

Colour Representations & Product Images:

Colours show are reproduced as accurately as possible. How they appear may vary due to settings & capacities of individual computer screens or printers. It is recommended that the customer check the chosen colours against an actual sample, which are available from product stockists or where applicable Bluescope® Steel.

Images, schematics & other graphics shown against a particular product may vary to the actual item being described and offered. They should only be used as a guide illustrating configuration.

Any accessories or other items that may appear in graphics or images, may be for marketing purposes only. Unless otherwise noted, they are not included or offered with the product.

Freight & Shipping:

Using the manufacturer's national distribution networks, we can arrange dispatch of your selected product to either your doorstep or to a holding transportation depot, available for your pick up or for your own on-forwarding arrangements. All products are dispatched directly from the various manufacturers to the available destination chosen on your order, to allow for a speedy process.

(A) Absco Sheds & Other Products

Home Delivery -

In the metropolitan areas of Sydney, Melbourne, Brisbane, Adelaide, & Perth, we offer a home delivery to your doorstep (during normal business hours - unless otherwise noted).

(Metropolitan areas are defined as an address that lies within a 50 kilometer radius of the city's GPO)

A fee is charged for this service. This fee is shown in the product details screen of your selected item in the shopping cart.

In Sydney & Melbourne, home deliveries are made by Mainfreight on the following days & times:-

Tuesdays between 9am & 4pm    and
Saturdays between 8am & 12noon
 
Should other times be required, the customer is at liberty to enter into their own personal arrangement with the carrier (Mainfreight), to have the goods delivered for additional charges. Please note in these instances, the freight cost of getting the goods to the metropoliutan depots in Sydney & Melbourne for you to then make your own on-forwarding arrangements, is NIL (No Charge).  If you are electing this option, please select Option B "Free Shipping To Depot" when ordering your product in the shopping cart.
 
In Brisbane, Adelaide & Perth - home deliveries are made during normal business hours, Monday to Friday.

The freight carrier will contact the customer prior to delivery.

Please Note: In order for the manufacturers and their freight carrier agents to keep costs down, all home delivery costs for garden sheds & aviaries are now calculated and offered as ASSISTED DELIVERIES. That means that the customer must ensure an able bodied person is present to receive and assist the delivery driver with the unloading of their shed order. In addition, the property must be able to accommodate appropriate access for the freight carriers tailgate truck (in order to avoid the cost of attendance to the premises and not being able to complete the delivery). Failure to do so MAY incur additional delivery & handling fees.  These additional fees may be levied by the manufacturer & their freight carrier agents, & charged to the customer by Discountsheds.com.au.  These costs start but are not limited to $90 plus GST.  All deliveries are to the front of the property only.

Shipping To Depot -

In all other areas (outside a 50 kilometer radius of the GPO in Sydney, Melbourne, Brisbane, Adelaide or Perth) delivery can be made to the closest nominated regional freight depot to your location. This service is provided FREE OF CHARGE . (Absco products only) The item(s) will then be available for your pick up from the freight depot, or you can make your own arrangements with the freight company to get it to your doorstep.

The freight carrier will contact the customer when the goods are at the nominated depot & available for pick-up.

Please note: the selected national freight depots are NOT warehousing facilities. As such they will not hold or store a received order for more than a couple of days.  Once the customers order is received & processed, the depot will notify the customer of its availability for pick up.  Please have your arrangements in place so that you are in a position to act & pick up your order (after notification) promptly.  The depots may levy Storage Fees if a customer has not picked up the order within this time frame. These Storage Fees (if levied) will be passed through & charged to the customer.

(B) Other Manufacturers Products

Door to door delivery service is offered in select areas. These are specifically noted in the chosen items product detail screen & shopping cart section of this web site.

 

How long do I have to wait to receive the ordered goods?

Orders are dispatched by the manufacturers, promptly during the normal course of business.  However there may be instances where delays may occur. 

Allow a minimum of 21 working days for delivery for garden shed products, or 30 working days for garages, carports or patios.  Note - the actual delivery date may vary according to location and final destination. Most deliveries may be completed in substantially less time.

Extended dispatch & delivery times may occur during the annual Christmas holiday period closures by the manufactuers & freight companies.  Check with our customer service team on specific anticipated dispatch & delivery times.

 

How Do I Track Down My Shipment?

When your order's payment is processed by discountsheds.com.au, (usually by the next working day) you will be emailed a Tax Invoice/Receipt. 

Where your nominated delivery destination is a freight depot, the physical address & contact details of the freight depot to which the product(s) is to be delivered, will also be noted (for your records and action). Please do not contact the destination depot chasing up your order within the 21 working day delivery allowance. The destination depot may not have a record of your product until they receive it from the manufacturer. You will be contacted directly by the destination depot upon your products arrival, for your action.

Where home delivery has been organised, the freight carrier will contact you directly, upon the items arrival at their depot in the destination city.  At this point, arrangements will be made with you to deliver the item to your doorstep, as all deliveries must be signed for.

If you have any questions regarding freight & shipping, or your order has not arrived within the 21 days, please do not hesitate to contact us on 1300 834 738 or email at sales@discountsheds.com.au, with your order details, for our follow up.

Receipt Of Goods:

Upon receipt of the delivered goods, the customer must inspect the item(s), to ensure that what they have received is what they have ordered. This can be accomplished by checking the product description (model, size, colour) on the packaging (as noted by the manufacturer) as well as identifying the item count (as noted by the manufacturer) e.g. Pack of 1 of 2 and 2 of 2 (2 Packs Received). Any discrepancies must be advised within seven (7) days so that corrective measures can be undertaken on the customers behalf with the relevant manufacturer/supplier. Do NOT open any packaging before the above checks have been made to satisfy yourself that the product(s) delivered is/are the product(s) you ordered.

Part Shortages Or Damaged Goods:

Once satisfied that the product(s) received are the products(s) ordered, it is imperative that the packaged contents are inspected by the customer to satisfy that the component parts are in sound condition & are complete.

The customer must notify Discountsheds.com.au of any fault, damage or shortages of the goods & their component parts. Notification must take place within Seven (7) days of receipt of the goods, so that we may comply with the manufacturer's policies & so that they can initiate corrective measures where required.

The shortage or nature of the damage should be reported in as much detail as possible & where applicable, note part numbers.  As part of the manufactuer's quality assurance programs, they also request details and information from the packaging stickers.  They require the production "Time & Date" stamp information from the packaging.  Please note this information for each of the boxes.  EG: 1 Large Main Box Pack Time & Date Stamp = 2nd March 201x / 10:30am + 1 Long Channel Set Box Pack Time & Date Stamp = 26th February 201x / 3.05pm.

We reserve the right to decline any replacement request, should the damage have occurred during the customers' transit of the goods, the customers' self-assembly of the product, or the customers' misuse.

Order Cancellations / Alterations, Or Returns:

If an submitted customer order has been proceesed and confirmed by discountsheds.com.au & where the item(s) ordered has/have already been manufactured ready for dispatch, or is in the process of production or collation - by the manufacturer or distributor, the customer may be liable to a 25% restocking fee. This cost/impost is levied by the manufacturer (where the Trade Practices Act of Australia makes such allowance) & will be passed through to the customer.

If a customers order has already been dispatched for delivery to the customer (by the manufacturer or distributor), additional return freight and handling charges, will also be charged by and passed through to the customer.

Where a customer cancells or alters a processed and confirmed order, additional admninistrative service charges (up to $150.00) may be levied.

The restocking fee, the product return freight costs, and any administrative service charge, will be deducted by discountsheds.com.au from the order /transaction value.  Any refund shall be passed less/nett of the restocking fee & where applicable, the product return freight costs and administrative service charges. 

It is the responsibility of the customer to retain possession & take reasonable care of the goods (with undamaged packaging), until the goods are returned to the the manufacturer or their freight carrier/agent.  Upon return, the manufacturer will make a determination if the product is found to be sound, complete & as described for sale.  If the manufacturer accepts the return, they will subsequently advise discountsheds.com.au & issue discountsheds.com.au a return credit (nett of the product return freight charges & restocking fees).  Discountsheds.com.au upon receipt of this manufacturers nett credit , will within 30 days, process a refund reimbursement to the customer nett of (i) the manufacturer's product return freight costs & the 25% restocking fee chargesand deductions, as well as (ii) where applicable our administrative service fee.

Cost Guarantee:

Discountsheds.com.au will not profit from any manufacturers freight return fees or restocking fees. The cost will always equate to the outlay discountsheds.com.au will expend.

Promotions And Offers:

Discountsheds.com.au may extend to our customers promotional offers made available by manufacturers, as they relate to their products. Where applicable, it is understood that these offers are made, administered, and issued by the manufacturers (or their promotional agents), not Discountsheds.com.au.

It is also understood that it is the customers sole responsibility to make application to the relevant manufacturer or their promotional agent, (per the instructions contained in the offer) to redeem or claim the offer.

Links To Other Web Sites:

This site may contain links to other Web sites so that you may learn more about the products available and other matters that we feel may be of interest to you. We provide these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Discountsheds.com.au of the site or any association with its operators. While we will make commercially reasonable efforts to ensure that these Web sites will meet your approval, we does not have control over, and are in no manner responsible or liable for, the availability and content of the websites to which this Discountsheds.com.au Web site is linked to. Discountsheds.com.au makes no representations whatsoever about any other site you may access through this web site. Any concerns regarding any product or service offered by a Web site to which this site is linked or the link itself, should be directed to the operator of that specific Web site and not Discountsheds.com.au.

Privacy Policy:

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request & where applicable, offer you additional (directly relevant to your product purchase) services. This information is only used to fulfill your specific request, (& other direct services - eg. installation), unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Protecting Your Information On our ordering page, we use a SSL (Secure Sockets Layer). This means that all information passing between your computer and this web site is encrypted and therefore in the extremely unlikely event of interception, nothing can be deciphered by a third party.

Cookie/Tracking Technology This site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: sales@discountsheds.com.au
By Phone: 1300 834 738

Revision To Terms & Conditions

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Materials

Not all products offered in this web site use Bluescope steel.  Where applicable, it is noted in the "Additional Product Information" section in each selected items information page.

Trademarks

Zinclaume® Classic Cream® Paperbark® Pale Euclaypt® Cottage Green® Woodland Grey® - are registered trademarks of Bluescope steel.

Gift Certificates

Gift certificates are available for purchase, for those special occassions.  Perfect for suprising that special someone, or just helping out towards the purchase of a shed, carport or garage.  Just call us on 1300 834 738.

Gift certficates are available in three denominations - $100 , $200, or $500.  The brearer of the certificate can redeem its value Discountsheds.com.au & used towards the purchase of any product on this web site.

►The certificates are valid for twelve months from the date of issue & are transferable
►The certificates are legal tender with Discountsheds.com.au & as such must be treated in the same way as cash.  Lost or stollen certificates can not be refunded
►The face value of the certificate must be used in full. Any unused value left on the certificate after purchase, will not be refunded
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